QMI FLOOR CARE is committed to ensuring you are satisfied with your order and the order experience.  If it is necessary to return an item, a Return Authorization Number (RA) must be obtained through our customer service department. Merchandise must be returned within 30 days from the invoice date. Merchandise returned without a RA number or outside of the time limits will not be accepted. A 20% restocking fee will be charged on returns and return shipping charges will be the responsibility of the shipper. All damaged or missing items need to be reported to QMI FLOOR CARE within 7 days of receipt.

Exclusions: 
Returns must be delivered in new, unused condition with the original packaging. Products including chemicals, dryers and the QMI FLOOR CARE Nebula cannot be returned.

To process your return:

1. Call 800.880.2913 for a Return Authorization Number.
2. Request shipping instructions.
3. To ensure immediate credit processing, all returns must have a Return Authorization Number on the outside of the carton.
4. We cannot accept returns of used, abused, defaced or damaged merchandise.